Frequently Asked Questions
Everything you need to know about our luxury cashmere and sustainable essentials.
What makes NAADAM cashmere different?
We source our cashmere directly from the Gobi Desert, cutting out the middlemen to provide the world's softest, high-quality knitwear at a fairer price while ensuring sustainable grazing practices.
How do I care for my cashmere garments?
To maintain the longevity of your pieces, we recommend hand washing with a mild wool detergent in cold water. Lay flat to dry and never wring or hang your knitwear, as this can distort the shape.
What is your return policy?
We offer returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products ethically sourced?
Sustainability is at our core. We work directly with herders to provide living wages, provide veterinary care for the goats, and implement programs to prevent overgrazing and protect the Mongolian grasslands.