Returns & Exchanges

We want you to love your sustainable cashmere as much as we do, which is why we offer a 30-day return window for all unwashed and unworn items. Please ensure all original tags are attached to qualify for a full refund or seamless exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Select your preferred return method to generate a prepaid shipping label or a QR code for printerless drop-off at authorized locations.

• 3.
  Package Your Cashmere

  Place your items in the original mailer or a secure box, ensuring the garment is folded neatly to prevent damage during transit.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier; you will receive a confirmation email with a tracking link to monitor your refund status.